Website Terms of Service
First Choice Heating & Cooling
Effective Date: November 3, 2026
Welcome to First Choice Heating & Cooling. We appreciate your interest in our company and are committed to providing dependable heating, cooling, and indoor comfort services.
These Terms of Service ("Terms") govern your use of our website, online contact forms, digital answering service, and other website-related features.
By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue using the website.
1. Company Information
First Choice Heating & Cooling is a heating, ventilation, and air conditioning (HVAC) contractor based in Fenton, Michigan, serving residential and commercial customers in our surrounding service areas.
Our commitment is to provide professional service, honest recommendations, and dependable customer support.
First Choice Heating & Cooling — The company you can count on.
2. Website Use
Our website is provided to help visitors learn about our services, request information, contact our company, and schedule appointments.
You agree to use our website only for lawful purposes and not to:
- Submit false, misleading, or fraudulent information.
- Interfere with the website's operation or security.
- Attempt unauthorized access to website systems or customer information.
- Use automated systems to misuse our forms, chat, or scheduling features.
We reserve the right to restrict access to website features when necessary to protect our business, customers, or systems.
3. Contact Forms and Service Requests
Customers may contact First Choice Heating & Cooling by telephone, through our website contact forms, or through our online digital answering service.
When submitting a request, you agree to provide accurate contact information and relevant details about the services you need.
Submitting a contact form or requesting service does not automatically establish a service agreement or guarantee an appointment.
Our team may contact you to clarify your request, verify information, or confirm scheduling details.
4. Online Chat and Appointment Scheduling
Our website may provide an automated or AI-assisted digital answering service that allows visitors to ask questions, request assistance, and schedule appointments.
By using this service, you acknowledge that:
- Some communications may be handled by automated technology rather than a live employee.
- Appointment availability may change.
- Appointment details may require verification or confirmation.
- Automated responses are intended to provide general assistance and may not address every circumstance.
- Service requests may be reviewed or adjusted by our office when necessary.
We make reasonable efforts to honor scheduled appointments. However, appointment times may be affected by weather, emergencies, technician availability, or other circumstances beyond our control.
If changes are necessary, we will make reasonable efforts to notify you.
Emergency Situations: Website forms and digital chat should not be relied upon for immediate emergency assistance. If you suspect a natural gas leak, carbon monoxide exposure, fire, or another immediate danger, leave the affected area and contact the appropriate emergency service or utility provider.
5. Text Messages and Electronic Communications
First Choice Heating & Cooling may communicate with customers by telephone, email, or text message regarding service requests, appointments, technician arrival notifications, estimates, invoices, maintenance reminders, and customer support.
Service-Related Text Messages
When you provide your mobile telephone number and request service or otherwise authorize communications, we may send service-related text messages as permitted by applicable law.
These messages may include appointment confirmations, scheduling updates, service notifications, and other information related to your requests or customer relationship.
Text Messaging Terms
- Message frequency varies based on your appointments, service activity, and communication preferences.
- Message and data rates may apply.
- Reply STOP to an applicable text message to opt out of that messaging program.
- Reply HELP for assistance, where supported, or contact our office.
- Mobile carriers are not responsible for delayed or undelivered messages.
- You may contact our office to update your communication preferences.
We handle personal information in accordance with our Privacy Policy.
6. Telephone Calls and Call Recording
Calls to or from First Choice Heating & Cooling may be answered or assisted by employees, third-party answering services, or automated technology.
Where legally permitted and with any required notice or consent, telephone calls may be recorded or monitored for quality assurance, training, customer service, and documentation purposes.
Use of our website alone does not constitute consent to call recording.
7. Estimates, Pricing, and Promotions
Information about products, services, pricing, financing, discounts, and promotions displayed on our website is provided for general informational purposes.
Actual pricing may depend on equipment selection, installation requirements, existing system conditions, labor, materials, and other project-specific factors.
Unless expressly stated otherwise in a written offer:
- Website pricing does not constitute a binding quote.
- Estimates may require an on-site evaluation.
- Promotions may have eligibility requirements, expiration dates, and other disclosed conditions.
- Offers may not be combined unless expressly permitted.
We make reasonable efforts to keep website information accurate but reserve the right to correct errors and update information.
Any changes to an accepted customer agreement will be handled according to that agreement and applicable law.
8. Financing Information
Our website may provide information about financing options offered through third-party financing providers.
Financing is subject to credit approval, lender requirements, eligibility, and the specific terms disclosed by the financing provider.
First Choice Heating & Cooling does not guarantee financing approval.
Applicable interest rates, payment terms, fees, and promotional financing conditions will be disclosed through the financing provider or applicable financing documents.
9. Warranties and Guarantees
First Choice Heating & Cooling may offer manufacturer warranties, workmanship warranties, service guarantees, or other customer protection programs.
Specific warranty and guarantee coverage, eligibility, exclusions, and duration are governed by the written terms applicable to the product, service, or promotion.
References to warranties or guarantees on our website are intended to summarize available benefits and do not replace the applicable written terms.
Nothing in these Terms is intended to eliminate or reduce any warranty rights or consumer protections that cannot legally be waived.
10. Website Information and HVAC Advice
Our website may contain general information about HVAC systems, energy efficiency, maintenance, troubleshooting, indoor air quality, and related topics.
This information is educational and should not be considered a substitute for professional evaluation of your particular equipment or property.
HVAC equipment can involve electrical power, combustible fuels, refrigerants, and other hazards. Repairs and installations should be performed by appropriately qualified individuals.
First Choice Heating & Cooling is not responsible for damage resulting from improper use of general website information, except to the extent liability cannot be excluded under applicable law.
11. Third-Party Services and Links
Our website may include links or integrations involving third-party services, including scheduling systems, digital answering services, financing providers, payment processors, and other service providers.
These services may be governed by their own terms and privacy policies.
We are not responsible for the independent content, practices, or availability of third-party websites that we do not control.
12. Privacy and Personal Information
We respect the privacy of our customers and website visitors.
Information submitted through our website, contact forms, online chat, or other communication channels may be used to respond to inquiries, coordinate appointments, provide requested services, and manage customer communications.
Additional information about how personal data is collected, used, shared, and protected is available in our separate Privacy Policy.
Our Privacy Policy should be reviewed together with these Terms.
13. Website Availability and Accuracy
We strive to maintain an accurate, accessible, and reliable website.
However, we cannot guarantee uninterrupted website operation or that all website content will always be current or free from errors.
We may update, modify, or temporarily suspend website features for maintenance, security, or operational reasons.
To the extent permitted by applicable law, the website and its informational content are provided without warranties of uninterrupted availability or error-free operation.
14. Limitation of Liability
To the extent permitted by applicable law, First Choice Heating & Cooling will not be liable for indirect, incidental, special, or consequential damages arising solely from the use of, or inability to use, our website.
This limitation does not apply to liability that cannot legally be excluded or restricted, and it does not alter obligations established by a separate written service or installation agreement.
Nothing in these Terms limits rights or remedies provided to consumers under applicable law.
15. Intellectual Property
Unless otherwise indicated, the website's original text, graphics, photographs, logos, branding, and other company-owned content belong to First Choice Heating & Cooling or are used with permission.
Website content may not be reproduced, distributed, or used commercially without appropriate authorization, except as permitted by law.
16. Changes to These Terms
We may revise these Terms periodically to reflect changes in our website, business operations, technology, or applicable legal requirements.
Updated Terms will be posted on this page with a revised effective date.
Changes will apply prospectively unless otherwise permitted by law.
Continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
17. Governing Law
These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.
Any disputes relating to website use will be subject to applicable Michigan and federal laws and jurisdictional requirements.
Nothing in these Terms limits any mandatory consumer rights or legal protections.
18. Contact Us
If you have questions about these Terms of Service, website communications, appointment requests, or your communication preferences, please contact:
First Choice Heating & Cooling
Fenton, Michigan
Website: https://www.firstchoiceheat.com
You may contact us by telephone or through the contact options available on our website.